Refund & Return Policy

Refund & Return Policy

At SSIT7, your satisfaction is our top priority. We stand behind the quality of every watch we sell. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition
  • The item must be in its original packaging with all tags, accessories, and documentation included
  • Proof of purchase (order number or receipt) must be provided
  • The return request must be submitted within the return period

2. Return Period

You have 7 days from the date of delivery to request a return or exchange. Requests submitted after this period will not be accepted.

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a free return and send you a replacement or issue a full refund at no additional cost.

Please provide the following when reporting a damaged item:

  • Your order number
  • Clear photos of the damaged item and packaging
  • A brief description of the issue

4. Incorrect Orders

If you received the wrong item, please contact our customer support team immediately. We will resolve the issue by sending the correct item or issuing a full refund, including any shipping costs.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Online Payments: Refunds will be credited back to your original payment method within 5–7 business days
  • Cash on Delivery Orders: Refunds will be issued via bank transfer or store credit within 2–3 business days

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been worn, used, or altered
  • Items without original packaging or missing accessories
  • Items purchased during final sale or clearance promotions
  • Gift cards

7. Exchange Policy

We offer exchanges for items of equal or greater value. If you wish to exchange your item, please contact us within 7 days of delivery. Exchanges are subject to product availability.

8. How to Request a Return

  1. Contact our support team via WhatsApp or email with your order number
  2. Describe the reason for your return and attach photos if applicable
  3. Our team will review your request and provide return instructions within 24 hours
  4. Ship the item back using the provided instructions
  5. Once received and inspected, your refund or exchange will be processed

9. Customer Support

For any questions about returns or refunds, please contact us:

  • Email: info@ssit7.com
  • WhatsApp: Available on our Contact Us page
  • Business Hours: Saturday – Thursday, 9:00 AM – 9:00 PM (AST)