Shipping Policy

Shipping Policy

At SSIT7, we are committed to delivering your luxury timepiece safely and promptly. Please read our shipping policy carefully to understand our delivery process.

1. Order Processing Time

All orders are processed within 1–2 business days.. Orders placed on Fridays or public holidays will be processed on the next business day.

You will receive an order confirmation email immediately after placing your order, and a shipping notification with tracking details once your order has been dispatched.

2. Delivery Within Saudi Arabia

Region Estimated Delivery Time
Riyadh 2–3 business days
Jeddah & Makkah 1–2 business days
Dammam & Eastern Province 3-4 business days
Other Cities 3–4 business days

3. Shipping Charges

  • Free Shipping: On all orders above SAR 20
  • Standard Shipping: SAR 25 for orders below SAR 20
  • Cash on Delivery (COD): Available.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS and email. You can use this number to track your shipment through our courier partner's website.

If you have not received your tracking information within 2 business days of placing your order, please contact our support team.

5. Delivery Delays

While we strive to meet all delivery estimates, delays may occasionally occur due to:

  • High order volumes during peak seasons or promotions
  • Weather conditions or natural events
  • Public holidays
  • Courier service disruptions

In the event of a significant delay, our team will contact you proactively to provide an update.

6. Failed Delivery Attempts

If a delivery attempt is unsuccessful, our courier will try again the following business day. After 2 failed attempts, the package will be held at the nearest courier facility for up to 5 days. If unclaimed, the order will be returned to us and a re-delivery fee may apply.

Please ensure your delivery address and phone number are correct when placing your order.

7. Damaged During Shipping

If your order arrives damaged, please take photos immediately and contact us within 48 hours. We will arrange a replacement or full refund at no cost to you.

8. Customer Support

For any shipping-related questions, please contact us:

  • Email: support@ssit7.com
  • WhatsApp: Available on our Contact Us page
  • Business Hours: Saturday – Thursday, 9:00 AM – 9:00 PM (AST)

Last updated: July 2026