Frequently Asked Questions

Find answers to the most common questions about shopping at SSIT7. If you can't find what you're looking for, our support team is always ready to help.

Orders

Q1: How do I place an order?

Simply browse our collection, select your desired watch, choose your preferred options, and click "Add to Cart". Proceed to checkout, enter your delivery details, and complete your payment. You will receive an order confirmation immediately.

Q2: Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 2 hours of placement. After this window, the order may already be in processing. Please contact us immediately via WhatsApp or email if you need to make changes.

Q3: How will I know my order was confirmed?

You will receive an order confirmation email and/or SMS with your order number and details immediately after placing your order.

Q4: Can I order as a gift?

Yes! We offer gift packaging upon request. Please mention this in the order notes at checkout and we will ensure your item is beautifully packaged.

Payments

Q5: What payment methods do you accept?

We accept the following payment methods:

• Credit and Debit Cards (Visa, Mastercard)
• Mada (Saudi debit network)
• Apple Pay
• Cash on Delivery (COD)

Q6: Is it safe to pay online on your website?

Absolutely. Our website uses SSL encryption and all payments are processed through certified, secure payment gateways. We do not store your card details on our servers.

Q7: What is Cash on Delivery (COD) and how does it work?

Cash on Delivery allows you to pay for your order in cash when it arrives at your door. Simply select "Cash on Delivery" at checkout.

Shipping

Q8: How long does delivery take?

Delivery times within Saudi Arabia are typically:

• Riyadh: 2–3 business days
• Jeddah & Makkah: 1-2 business days
• Other cities: 3–4 business days

Q9: Do you offer free shipping?

Yes! We offer free shipping on all orders above SAR 20. A standard shipping fee of SAR 25 applies to orders below this amount.

Q10: How can I track my order?

Once your order is shipped, you will receive a tracking number via SMS and email. Use this number on our courier partner's website to track your delivery in real time.

Returns & Exchanges

Q11: What is your return policy?

We accept returns within 7 days of delivery, provided the item is unused, unworn, and in its original packaging. Please visit our Refund Policy page for full details.

Q12: How do I request a return or exchange?

Contact our support team via WhatsApp or email with your order number and reason for return. We will guide you through the process within 24 hours.

Q13: What if I received a damaged or wrong item?

Please contact us within 48 hours of delivery with photos of the item. We will arrange a free replacement or full refund immediately.

Products & Warranty

Q14: Are your watches authentic and original?

Yes. All watches sold at SSIT7 are 100% authentic and sourced directly from trusted suppliers. We guarantee the quality and authenticity of every product.

Q15: Do your watches come with a warranty?

Yes, all our watches come with a manufacturer's warranty. Warranty terms vary by brand and model. Please refer to the product description or contact us for specific warranty information.

Q16: Can I get my watch serviced or repaired?

For warranty-related repairs, please contact us and we will assist you through the manufacturer's service process. For general servicing, we recommend visiting an authorized service center.

Account & Customer Support

Q17: Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save your address, and enjoy a faster checkout experience.

Q18: How can I contact customer support?

You can reach us through:

• WhatsApp: Available on our Contact Us page
• Email: support@ssit7.com
• Business Hours: Saturday – Thursday, 9:00 AM – 9:00 PM (AST)

We aim to respond to all inquiries within 2–4 hours during business hours.

Last updated: July 2026